Website maintenance that checks what the business depends on
Tested updates, recoverable backups, monitoring and content support for Australian businesses that cannot afford silent failures.
The failures maintenance is meant to catch
Maintenance is risk control, not a monthly report full of green ticks. These are the problems the work is organised around.
An update breaks the site
A tested update and rollback path reduces the blast radius.
A form stops sending
Journey checks catch lost enquiries before weeks of leads disappear.
The latest backup cannot restore
Off-site copies only matter when the recovery process actually works.
Performance drifts
New scripts, images and plugins accumulate; monitoring shows when the site needs intervention.
What ongoing care includes
Tested updates
Core, plugin, theme and dependency updates applied with a rollback path rather than clicked blindly on production.
Uptime and performance
Availability checks plus regular review of slow pages, oversized assets and changing Core Web Vitals.
Off-site backups
Automated backups kept away from the live server, with restore steps checked before they are needed.
Content changes
Agreed monthly time for text, image and page updates so important information does not quietly go stale.
Form and journey checks
Regular checks of enquiries, bookings, payments or other business-critical paths—not just whether the homepage loads.
Technical support
A direct route for troubleshooting and practical questions, with priority matched to the care plan.
Choose the right level of care
Plans start at a few hundred Australian dollars per month. The exact quote follows a takeover check so the support promise matches the site we are inheriting.
Essential
Core cover for a stable small-business website.
- Monthly tested updates
- Weekly off-site backups
- Uptime monitoring
- 1 hour of content changes each month
- Email support
Best for: Brochure and lead-generation sites with a low change rate.
Get startedActive
More frequent care for sites that change and generate leads regularly.
- Fortnightly tested updates
- Daily off-site backups
- Uptime and performance monitoring
- 3 hours of content changes each month
- Priority email support
- Monthly maintenance summary
Best for: Active service, membership and content-led websites.
Get startedCustom
A scoped support agreement for stores, integrations and business-critical journeys.
- Update schedule matched to the stack
- Backup frequency matched to data risk
- Advanced uptime and journey monitoring
- Agreed content and development hours
- Named support contact
- Quarterly technical review
Best for: eCommerce, custom platforms and sites with operational dependencies.
Get startedBefore we take over a site
We establish ownership, recoverability and current risk first. That prevents a care plan from promising cover for a setup nobody has properly inspected.
- Platform, hosting, repository and administrator access
- Backup location, retention and restore process
- Forms, bookings, checkout and other critical journeys
- Update backlog, unsupported plugins and dependency risk
- Mobile performance and Core Web Vitals
- Analytics, Search Console and ownership of third-party accounts
Common questions
Why do I need website maintenance?
A website can stay online while forms fail, backups become unusable, software falls behind, or performance degrades. Maintenance checks the business-critical paths as well as the visible pages.
How much does website maintenance cost?
Plans start at a few hundred Australian dollars per month and increase with update frequency, content time, integrations and response requirements. We audit the site before recommending a level of cover.
What happens if my site goes down?
Uptime monitoring alerts us to an outage. Response priority and included recovery work depend on the agreed plan, so those expectations are documented before support begins.
Can I cancel my maintenance plan?
Yes. Our plans are flexible with no long-term lock-in contracts.
Do you maintain websites you didn't build?
Yes. We first inspect the platform, hosting, access, update backlog and backup position. If the current setup is unsafe to support, we explain what must be stabilised before a plan starts.
What's included in content updates?
Typical updates include text changes, image swaps and small page edits. New templates, integrations and substantial layout work are scoped separately so the monthly allowance remains clear.
Useful maintenance guides
Start with a clear takeover check
Tell us what the site runs on and what the business cannot afford to lose. We'll recommend the right level of cover.